FREE DELIVERY HONG KONG on all orders - limited time only

FAQs

DO I HAVE TO SET UP AN ACCOUNT TO SHOP?

You can shop and purchase without creating an account at NBRANDFASHION.COM. However, we would suggest you register with us to enjoy the following benefits.

  • Create account and receive exciting promotions or rewards
  • Save delivery address and proceed through checkout faster when making a purchase
  • Check the status of orders
  • View previous orders
  • Make changes to your account information and change your password
  • Receive notification emails when your favourite merchandise is stocked
  • Apply for returns or exchange easily

 

CAN I SIGN UP FOR YOUR NEWSLETTER?

Of course you can. Simply sign up for our mailing list at the bottom of every page. You will be the first to know about our latest arrivals and exciting shopping deals!

HOW CAN I PAY?

We currently accept PayPal, Visa, MasterCard, American Express or Apple Pay.
For more information, you may check at checkout.

WHAT CURRENCIES CAN I USE?

At NBRANDFASHION.COM, you may choose either Hong Kong Dollar or another currency to be displayed for reference only on our pages depending on the currency selected in the top right hand corner of every screen. However, orders will be charged in Hong Kong dollars only and subject to the exchange rate of respective external payment gateway.

The final price of your order is subject to exchange rates applied by your credit card issuer.  Please check with your credit card company for related issues.

CAN I CANCEL OR AMEND MY ORDER?

Order cancellation

Orders cancelled within 24 hours from the time of the payment made will be refunded in full amount. For orders need to be cancelled after 24 hours of your payment time and not shipped, we shall deduct 15% from your payment amount as cancellation fee.  We will Not accept order cancellation request once the order has been shipped. 

To cancel or amend your order, please send us an email and contact our customer service at cs@nbrandfashion.com.

ANY CARE INSTRUCTIONS?

NBRANDFASHION.COM is dedicated to offering quality selections for our valued customers. To help preserve your item(s) at their best condition, please refer to our care instructions on product pages or care label on the merchandises.

Here are some General Washing Tips:
1. For machine-washable clothing, please inside out the clothing before wash and use a laundry net to wash in order to keep the original color and shape.
2. Dry clean is recommended for knitwear as lint may be arisen.
3. Dry clean is recommended for beads-decorated clothing, as beads may be lost or damaged if washed by laundry machine. And please do not fold the parts with beads decoration when store.
4. Discoloration may occur in case of deep color clothing such as navy and black. Please avoid wearing them with light color clothes until the clothes are washed a few times.
5. For hand-washable clothing, please use a neutral detergent.
6. Please note that clothes may shrink after washing in warm water (above 30 degrees Celsius).

WHY ARE THE LABELS, TAGS AND THE BRAND NAME OF THE STORE DIFFERENT?

Products and brands are sourcing from different suppliers and re-sell in the store. Therefore, the product will have the original labels which may be different from the tags and brand name of the store.