Returns & Exchanges
NBRANDFASHION.COM is dedicated to providing quality products to every customer. If for any reason(s) you do not want the item(s) purchased at NBRANDFASHION.COM, you may return the item(s) within seven (7) days upon receipt of goods*. All exchanges are dependent on stock availability after an exchange request is submitted. We only accept size or colour exchange for product of the same style at an equivalent value.
Shipping fees of returned products are borne by customers unless there is a valid defective claim or wrong item sent.
Certain products or promotions/sale events are not eligible for return. For more details, please refer to the terms and conditions of each promotion/sale event.
Please note that we only accept returns and exchanges that meet all conditions below:
All items must be returned new, unused and with all hangtags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
All return items must be returned in a new and unused condition with all hangtags still attached. Please handle dark colored clothing carefully as they can transfer dye to light-colored items.
Defective ItemsIn an unfortunate case of an incorrect item or defective item mailed, we sincerely apologise in advance for the unintentional mistake. Please send us a photo of the incorrect/defective area(s) at email@example.com so that we can advise further.
Items are considered as defective if they are received damaged, or where a manufacturing fault occurs. We would not consider an item to be defective if it caused by normal wear and tear.
- Slight colour difference resulting from the difference on individual's monitor. Product's photos are taken under professional studio environment thus may be slight color differences from actual item.
- Deliberate damage of the item in order to make item eligible for exchange.
- Minor defects such as loose threads, scratches or slight stains which are not obvious under normal lighting, slight asymmetry, slight misalignment of seams, dropping of buttons which can be sewn on, or any reason that are similar in effect, are not considered as defects.
- In general, 'defects' that do not affect the general outlook of the apparels when worn will not be considered as defects and hence, are not eligible for defective returns.
- Defects which are caused/appear after washing and handling by the customer are also not accepted for defective returns.
We have made every effort to display the colors of our products that appear on NBRANDFASHION.COM as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
We make every effort to offer customer hassle-free shopping experiences. However, customers returning items repeatedly may be refused at our discretion.
Returns & Exchanges Procedure
- Within seven (7) days of receiving your order, you may apply for returns by sending email subject "RETURN REQUEST" to firstname.lastname@example.org and apply for returns. Provide the appropriate order number and the item(s) that you would like to return. Please also indicate the reason(s) for the return.
- For defective merchandise, please upload a photo as evidence of defect. Without a photo, the defective request can not be processed.
- After you submit a return request, please wait for our customer service team’s reply by email or phone. You may also check on the return status in your personal account at any time. Please note that we only accept approved return requests.
- If your return request is approved, we will send you an email confirmation. Please send your item(s) with an order receipt indicating return ticket number to the provided return postal address in our reply within five (5) days.
Upon approval, we will notify you by email. Your refund will be credited to the original account used to make the purchase. Please allow 5-7 working days for our processing and approximately 30-45 working days for the credit to appear on your payment card statement, depending on the bank's processing time.
NBRANDFASHION.COM reserves the right to final decisions.
In case of any dispute, NBRANDFASHION.COM reserves the right on the final decision.
- Returned products will be inspected upon receipt. NBRANDFASHION.COM reserves the right to reject return requests if the returned item(s) are in unacceptable condition.
- Please send the item(s) in the same shipment via air mail or other secure means as quickly as possible to ensure that your refund is processed in a reasonable time.
- In case of defective returns, NBRANDFASHION.COM will be responsible for shipping fee of returned item not exceeding HK$40.
- Loyalty points earned or discount amounts applied (if any) from purchasing returned item(s) will be revoked and such adjustment will be updated in your personal account within a month after the return procedure is completed.
- We only accept returns and exchanges of products purchased from NBRANDFASHION.COM.
* Please note that the goods are your responsibility until they reach our return postal address. We are not responsible for any item(s) that are lost in transit.