Shipping & Delivery
SHIPPING DESTINATIONS AND LEADTIMES
Standard delivered in 5-7 working days for Hong Kong and Macau.
Estimated delivery for other countries, an order will be ready for delivery in 3-5 working days, and another 7-15 working days for Standard Shipping and the delivery to be completed.
By Express Shipping, it will take 3-7 working days for delivery once the parcel is sent out. Express shipping postage could be checked after you click "checkout "option before you make the payment . If you have any further questions, please contact our customer services at email@example.com
Orders are shipped via different delivery service providers, depending on the shipping address.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order.
NBRANDFASHION.COM will not be liable for delays caused by custom clearance and events outside of our control (customs clearance procedures, long holidays, extreme weather…), but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any items you have paid for but not received.
Self Pick Up Service is available for Hong Kong. For details, please refer to Self-pickup Service section under Customer Service for details or Click here.
TRACKING ORDER DELIVERY STATUS
Once your order is shipped, you will receive a Shipment Confirmation email acknowledging your order has been shipped. The shipment tracking number can be found in the confirmation email and also your personal account page. Please follow the links below to our shipping partners’ website to check on the delivery status.
We aim to dispatch all orders within 5 working days. Delivery times are estimates and are to be used as a guide only and commence from the date of dispatch.
Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here.
For details on public holidays in the destination country, please refer to your local government website.
FREE SHIPPING & PROMOTION
NBRANDFASHION.COM offers free Hong Kong delivery on all orders - limited time only.
Sign up or join our mailing list for notifications on FREE shipping, first order discount or other occasional promotions!
Product prices displayed on NBRANDFASHION.COM DO NOT include taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes or payment authorization.
Product prices displayed on NBRANDFASHION.COM are exclusive of taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.
Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is evidence of delivery and fulfilment by NBRANDSFASHION.COM.
If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to comply with customs policies or recipient’s refusal of the parcels, we can re-ship orders that are returned to us. However, customers will be charged for additional shipping fees incurred.
Should you have any enquiry regarding shipping and delivery, please feel free to contact our customer service by email at firstname.lastname@example.org